TL/DR: Hey there,Friend! 🎃 October’s HUGE at That’s the Rub! We’ve switched our software (again! 😅) to MindBody, aiming to serve you better. If you’ve got a Gift Certificate from before, bring it or its number. And guess what? Our beloved Series is BACK and cooler than ever! Got questions or just wanna chat? Shoot us an email. Thanks for sticking with Team Rub through these tech adventures! 💆♂️🎉
Welcome to October, one of the BIG months around That’s the Rub in general (we’re all a bit Halloween happy around here), and this year in particular it’s pretty huge!
First off, an explanation of the BIGGEST NEWS:
We changed software AGAIN!
To recap our software journey this year for those just joining us: In January, after 13 years of using the same platform it was announced it would be discontinued and we would need to find a replacement. As we, The Rub, have been dissatisfied with the support for the last couple of years (the company was acquired and cannibalized but allowed to flounder) we were happy to switch, especially in light of our increasing turn to advanced therapeutic massage techniques and treatment planning. So, three months ago we adopted a software designed for physical therapists which really wants to be used by spas and wellness centers.
This software came with a lot of good ideas, several innovative concepts our clients liked, and sadly quite a bit our clients did not, so after working with the company on a near-daily basis to resolve our (and your) concerns we made one of the hardest decisions we (Lisa & Jim) have had to make in our careers and once more go through the hundreds of hours necessary to change software to something more suited to what That’s the Rub does: Therapeutic Massage.
Welcome MindBody (with juice!)
After quite a bit of deliberation, research, and hand-wringing we opted for Mindbody (the 10,000lbs gorilla for spa and salon scheduling). This was not easy, and we didn’t go into it lightly, but we did go into it knowing with it we would be able to support you, our team, and our community in the way you have been accustomed to for the last 14 years That’s the Rub has been part of Bloomington’s wellness scene and be able to continue to doing so for another 54 years.
What’s it Mean to YOU?
Hopefully not much more than a few new emails, a better scheduling experience, and a much, much faster check-out time in the boutique. for a few of you it will also mean…
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If you have a Gift Certificate from the previous systems you will need to bring it (or at least the number) in to redeem. They are all still valid, however we have lost the ability to look up the old numbers as that software is no longer with us. But we do have all the numerical records, so as long as the number exists, so does your gift certificate (WHEW!). Future Gift Certificate purchases will be trackable, however.
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ALSO! Gift Certificates are once again available for purchase directly from our website in a very easy and pleasing to use way (this was one of the biggest complaints we received over the summer about the previous software). We think you’re really going to like this interface!
- Series are BACK and they’re wearing sunglasses! Folks who have been with us for a long time know that the BEST way to save money appointment after appointment, week after week is to purchase a SERIES of APPOINTMENTS in advance and save up to 20% on ALL of the appointments! NO MEMBERSHIPS to worry about, just buy a pack of services and use them. Simple! you can buy these right away if you call (you know, 812-333-3393), click here (or here), or in a couple of days Jim is going to have a proper landing page for these. They’re BACK and better than ever!
- IMPORTANT IF YOU HAVE A SERIES ALREADY: They’re being brought over to the new software and you won’t lose a thing. However, you might get a receipt that says you just “bought” a series…you DID NOT GET CHARGED, it’s the way the system has to attach it to your account, and it has been throwing out receipts on occasion. If you have any questions or concerns, write jim@thatstherub.com (ye ole humble writer) and I’ll be happy to send you proof from my side of the software that shows the payment type wasn’t you.
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Why do I KNOW it wasn’t you? Because one other thing that didn’t transfer over was anyone’s card on file. Which means you will likely have to enter it again or will be asked for it by the Front Desk next time you call in. the software still requires it, but US law does not allow them to transfer, and I’m okay with that from a security standpoint and we thank you for your understanding.
Friend, YOU are a big part of That’s the Rub’s story and our software is what allows us to keep telling that story to more and more people like you. We wouldn’t be here without you, and it just means the world to us to have your love and support. THANK YOU for being here and thank you again as we head once more, for what I hope is the last time, into the murky depths of software changes.
Stay tuned for more announcements including an upcoming special, Halloween trick-or-treat announcements, and EVEN MORE new staff coming on board soon because we want YOU to get the RESULTS you deserve!
That’s the Rub,
Team Rub!
PS – Want to try out our swanky new software and get on the books for the weekend? OF COURSE you do! Click here if you’re so inclined or that big Blue Button in the menu above!
