As funny as it sounds, there was a time that online booking software wasn’t as prevalent as it is today. In fact, while I’m not certain of this, I believe That’s the Rub was the first “spa” to have a full online booking package in Bloomington (we’re really not a spa, we prefer “massage center”). But, online booking software is not good at everything, and one of the things it really struggles with is room allocations. This is why, to this day if you look at your emails confirming appointments you’ll often see you are in one room only to arrive at The Rub and end up in a different room entirely.
Enter The Booking Board. When we opened The Center, we had three treatment rooms, but those rooms were shared by as many as seven therapists at any one time. In order to keep track of who was where and when we purchased this whiteboard (which really was white at the time) and the closing front desk person the night before would organize the therapists for the following day into the rooms based on preference, seniority, the needs of the client (some rooms are better for hot stone or pregnancy massage, for example) and post it for the morning shift to coordinate the rooms.
Your therapists would come in every single shift, check this board to know where they would be working, sometimes they would have to “jump rooms” in the middle of a shift, and this simple board is what made it possible as we grew from 3 rooms to 4, to 5, to 7…and beyond!
This humble board has been our silent partner every single day of That’s the Rub’s existence–over 5000 days, in fact–which explains why it looks very used, very loved, and has now, just last week been retired.
I’m sorry to say the retirement plan for such an important piece of equipment is less than ideal. There’s no gold watch, no grand vacation plans, just a heartfelt goodbye as it moves on to the local landfill. However, it has honestly been such a big part of all of our lives for so long, it would have been a shame not to eulogize it for you here.
I am happy to report its replacement is young and shiny, and while it is not the same friend we have all known for nearly 15 years, I believe it will be excellent in its new role and in time will find a place in our hearts as well.
The holiday season is here, and at That’s the Rub, we’re embracing the spirit of giving with a delightful twist! 🌟
🌈 Discover Bloomington’s Premier Holiday Gift Cards
This year, we’re taking our traditional paper gift certificates to the next level. Introducing our Brand New Custom Gift Cards – the perfect choice for massage therapy and personal training gifts in Bloomington.
🛍️ Your Destination for Holiday Shopping in Bloomington
Step into The Boutique at That’s the Rub for an exquisite selection of skin and body care products. These luxurious items make perfect companions to our therapeutic massage gift cards, ensuring a holistic wellness experience.
💻 Convenient Online Gift Certificates for Last-Minute Gifting
Can’t make it to our Bloomington location? No problem! Our easy-to-use online gift certificates bring wellness and joy instantly. Ideal for last-minute holiday shopping, they’re available here: Online Gift Certificates.
🎁 Why Choose Our Gift Cards for Your Holiday Gifts?
Our gift cards are more than just presents; they’re an invitation to a personalized wellness journey. Perfect as unique wellness gifts for Christmas, they offer the recipient a choice of tranquil massages or energetic personal training sessions.
Join us at That’s the Rub this holiday season and transform your shopping into an adventure of relaxation and joy. As always, we’re here to help you answer, “What is YOUR Goal?” Let’s make those wellness dreams come true this holiday season!
TL/DR: Hey there,Friend! 🎃 October’s HUGE at That’s the Rub! We’ve switched our software (again! 😅) to MindBody, aiming to serve you better. If you’ve got a Gift Certificate from before, bring it or its number. And guess what? Our beloved Series is BACK and cooler than ever! Got questions or just wanna chat? Shoot us an email. Thanks for sticking with Team Rub through these tech adventures! 💆♂️🎉
Welcome to October, one of the BIG months around That’s the Rub in general (we’re all a bit Halloween happy around here), and this year in particular it’s pretty huge!
First off, an explanation of the BIGGEST NEWS:
We changed software AGAIN!
To recap our software journey this year for those just joining us: In January, after 13 years of using the same platform it was announced it would be discontinued and we would need to find a replacement. As we, The Rub, have been dissatisfied with the support for the last couple of years (the company was acquired and cannibalized but allowed to flounder) we were happy to switch, especially in light of our increasing turn to advanced therapeutic massage techniques and treatment planning. So, three months ago we adopted a software designed for physical therapists which really wants to be used by spas and wellness centers.
This software came with a lot of good ideas, several innovative concepts our clients liked, and sadly quite a bit our clients did not, so after working with the company on a near-daily basis to resolve our (and your) concerns we made one of the hardest decisions we (Lisa & Jim) have had to make in our careers and once more go through the hundreds of hours necessary to change software to something more suited to what That’s the Rub does: Therapeutic Massage.
Welcome MindBody (with juice!)
After quite a bit of deliberation, research, and hand-wringing we opted for Mindbody (the 10,000lbs gorilla for spa and salon scheduling). This was not easy, and we didn’t go into it lightly, but we did go into it knowing with it we would be able to support you, our team, and our community in the way you have been accustomed to for the last 14 years That’s the Rub has been part of Bloomington’s wellness scene and be able to continue to doing so for another 54 years.
What’s it Mean to YOU?
Hopefully not much more than a few new emails, a better scheduling experience, and a much, much faster check-out time in the boutique. for a few of you it will also mean…
If you have a Gift Certificate from the previous systems you will need to bring it (or at least the number) in to redeem. They are all still valid, however we have lost the ability to look up the old numbers as that software is no longer with us. But we do have all the numerical records, so as long as the number exists, so does your gift certificate (WHEW!). Future Gift Certificate purchases will be trackable, however.
ALSO! Gift Certificates are once again available for purchase directly from our websitein a very easy and pleasing to use way (this was one of the biggest complaints we received over the summer about the previous software). We think you’re really going to like this interface!
Series are BACK and they’re wearing sunglasses! Folks who have been with us for a long time know that the BEST way to save money appointment after appointment, week after week is to purchase a SERIES of APPOINTMENTS in advance and save up to 20% on ALL of the appointments! NO MEMBERSHIPS to worry about, just buy a pack of services and use them. Simple! you can buy these right away if you call (you know, 812-333-3393), click here (or here), or in a couple of days Jim is going to have a proper landing page for these. They’re BACK and better than ever!
IMPORTANT IF YOU HAVE A SERIES ALREADY: They’re being brought over to the new software and you won’t lose a thing. However, you might get a receipt that says you just “bought” a series…you DID NOT GET CHARGED, it’s the way the system has to attach it to your account, and it has been throwing out receipts on occasion. If you have any questions or concerns, write jim@thatstherub.com (ye ole humble writer) and I’ll be happy to send you proof from my side of the software that shows the payment type wasn’t you.
Why do I KNOW it wasn’t you? Because one other thing that didn’t transfer over was anyone’s card on file. Which means you will likely have to enter it again or will be asked for it by the Front Desk next time you call in. the software still requires it, but US law does not allow them to transfer, and I’m okay with that from a security standpoint and we thank you for your understanding.
Friend, YOU are a big part of That’s the Rub’s story and our software is what allows us to keep telling that story to more and more people like you. We wouldn’t be here without you, and it just means the world to us to have your love and support. THANK YOU for being here and thank you again as we head once more, for what I hope is the last time, into the murky depths of software changes.
Stay tuned for more announcements including an upcoming special, Halloween trick-or-treat announcements, and EVEN MORE new staff coming on board soon because we want YOU to get the RESULTS you deserve!
That’s the Rub,
Team Rub!
PS – Want to try out our swanky new software and get on the books for the weekend? OF COURSE you do! Click hereif you’re so inclined or that big Blue Button in the menu above!
Are you passionate about wellness and customer service? Are you looking for a rewarding career opportunity in Bloomington, Indiana? If so, your dream job awaits at That’s the Rub Massage Therapy Center!
We’re more than just a massage therapy center — we’re a community of dedicated professionals committed to supporting each other and our clients. We foster an environment where everyone is welcome, appreciated, and encouraged to grow.
Join Our Award-Winning Team Today!
We’re currently seeking dynamic individuals to fill two key positions in our team:
Part-Time Front Desk Associate
Licensed Massage Therapist
Part-Time Front Desk Associate: Your Role and Responsibilities
As a Front Desk Associate, you’ll play a key role in fostering a positive and engaging customer experience. This includes booking services, handling cancellations, assigning rooms, and more. You’ll also have the opportunity to enhance our boutique experience with a consultative approach to sales of our high-quality, all-natural/organic skin and wellness products. Learn More and Apply Here!
Licensed Massage Therapist: Your Role and Responsibilities
As a licensed massage therapist, you’ll provide top-notch therapeutic massage services to our clients and participate in ongoing learning and development opportunities. You’ll also collaborate with our team to promote our services and contribute to our positive work environment. Learn More and Apply Here!
Why Join Us?
At That’s the Rub, we value our employees and the unique contributions they bring to our community. We offer a competitive compensation package, including a monthly retail sales bonus/commissions, paid time-off and training, and an employee discount on services and retail. We also provide opportunities for learning and growth, which includes comprehensive training for our team.
Ready to Unleash Your Potential? Apply Today!
To apply for any of our open positions, please email your resume and a cover letter to jobs@thatstherub.com. We’re committed to equal opportunity and inclusivity and encourage all qualified individuals to apply.
We look forward to potentially welcoming you into our vibrant and dynamic team! For more information about us, visit our website at That’s the Rub Massage Therapy Center.
Here at That’s the Rub we are ALWAYS grateful to have you as our client, so it’s difficult to make it extra special because it’s a holiday and we’re supposed to be grateful, but here it goes.
On behalf of all of us at The Rub, to all of you who are reading this right now, please know how much we appreciate every moment we spend with you, each laugh, each stretch, and each massage. We know that you can choose to go anywhere and we’re so happy every day that you choose us as your body guides in this life. It truly is a win/win experience.
Make it a wonderful Thanksgiving, we look forward to seeing you again soon.
INTRODUCING KI Stretch & Relax!KI Stretch & Relax is not yoga…it’s not a workout…it’s a new way to feel GREAT! You don’t have to be a fitness junkie; you just have to want to feel better in your own skin (and who doesn’t???). For 90 Minutes our socially distanced class of six participants will be guided through active and passive stretches, assisted and supported as required, breathwork to reduce stress, and movement for flexibility. You will learn new and effective techniques for improving your life in your body. We are, of course, still practicing social distancing, but we have a large, new, space that can accommodate 6 people plus the instructor (THE Lisa, herself!) for this 90 minute session offered every Saturday at NOON — come once or come weekly, we’re here for YOU (more will be added soon, along with our NEW, not yet announced…shhhhh…Guided Couples Massage Classes)! You MUST preregister with the link below (or here if you’re antsy) or by giving us a call at 812-333-3393. At only $35 this is the bodywork value you have been waiting for! Welcome back, friend, we’ve missed YOU!
